Thank you for visiting us online. We are committed to protecting your privacy and developing technology that gives you the most powerful and secure online experience. You can travel through most of our website without giving us any personal information but sometimes we do need it to provide services that you requested. This statement was created in order to demonstrate our commitment to your privacy.
1. Types of information collected
We require customer contact information, (such as name, phone number, address, and e-mail address). This information is only obtained when voluntarily submitted by you. Customer contact information is used to send the information about our company, and contact the customer. We distribute the customer’s contact information to, and only to, the restaurant that the customer has placed an order. When an order is placed, the restaurant is sent an e-mail or fax with the customer’s contact information so that the restaurant can ensure that their meals meets the customers’ expectations.
We continually monitor our website for errors and if one occurs, information about your web browser may be collected to assist us in correcting the problem.
2. Statistical information about your visit
When you visit our site, our computers may collect statistics about your visit. This information is used to monitor statistics such as how many people visit our site, the user’s IP address, which pages people visit, from which domains our visitors use and the browsers people use most. These statistics are used to help us improve the performance of our Web site.
Financial information (credit card numbers, credit card expiration dates, billing address, etc.) is required for most purchases. Customers must provide this financial information, so that we can collect payment for services ordered on the website. Customers have the option of keeping credit card information on file with their account. If a customer chooses not to save their financial information on file, it will only be used to collect payment for the order(s) placed during the order session in which it was given.
3. Use of your personal information
Personal information may be collected from you in order to get your feedback our our website, send you emails of our promotions/coupons, or emails on updates.
We may use your personal information for several purposes such as:
1. To make our website easier for you to use by not requiring you to enter your personal information more than once.
2. To help you quickly find services or information.
3. To contact you when you have received an error while using our website so we can help you solve the problem.
We will disclose your information, without notice, only as follows:
1. To obey orders of the law or comply with legal process served.
2. To protect and defend the rights or property.
3. To act in urgent circumstances to protect our website, it’s employees or the public.
4. Control of your personal information
We will not sell, transfer or disclose your personal information to third parties.
5. Security of your personal information
We use secure connections (SSL) through PayPal during Registration and Checkout, which means information is encrypted before it is sent over the Internet between your computer and our computers. When we receive your personal and financial information, it is stored and protected by a firewall. The firewall is designed to protect anyone from viewing, stealing or accessing information.
Use the options on your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the “Help” section of your browser to learn how to change your cookie preferences (to reject cookies or to choose which cookies to accept).
If a change is made to our Privacy Statement and/or the way we used our customer’s personal or financial information, we will post a notice of the change on the front page of this Privacy statement, as well as on the home page.
By simply placing an order, each customer implicitly and fully complies with the present general conditions. With the goal of satisfying the customer, we may modify the following sales conditions as well as its product range. Customers will be notified of any changes via our web-page.
1. Products and Services
When a customer places an order by phone or online, the customer agrees with the placement of the order once it has been submitted. No objections regarding the quantity will be accepted after the delivery driver has made the delivery. The order can neither be exchanged nor taken back to the restaurant once it has been received. We decline all responsibility if the products are not consumed immediately or if they are delivered outside the indicated delivery time. The time-frame is only given as an estimate and subject to delays due to inclement weather or traffic delays. In case the customer is absent at the time of delivery, we will be obliged to charge the delivery fee twice for a return trip.
We carefully selects the quality offered by each of its partner restaurants in terms of preparation.
We must be immediately inform Hays Food Delivery of any disputes regarding the quality of the meals delivered. In such cases, the disputed dishes can be honored for an exchange for another meal delivered by us.
2. Orders and delivery
We can take your orders as long as the selected restaurant is open.
The orders are delivered directly to the specified addresses in the shortest possible time.We cannot be held responsible for any errors or late delivery in the event the information given by the customer is incomplete or inaccurate. We therefore recommend you check the accuracy of your contact details prior to submitting your order.
We cannot be held responsible for any late delivery or failed attempt to deliver if the delivery driver cannot access the premises.
Any additional orders requiring an extra delivery will incur supplementary delivery charges.
3. Sales Products
The menu items and prices are subject to change. The prices listed do not include sales tax and will be applied to your total.
There are two methods of payment:
1. Credit card payment over the phone or Internet.
We offer you the possibility of paying your order by all major credit cards. Any rejection of the credit card by the banking institution may lead to the cancellation of the order or the collection of the amount owed by the customer in cash upon delivery. For security reasons, we ask that the credit card be presented upon delivery of the meal.
2. Gift Certificate
Gift certificate purchased on our site can be redeemed on the phone or on the website . You can use the gift certificate for your meal, delivery fees, or driver gratuities. Gift certificates from partner-restaurants are not valid with us and can only be used at the restaurant.
5. Legal Information
We declare that all personal data will be treated in accordance with the December 8, 1992 privacy law. By agreeing with the general sales conditions, the customer agrees to receive occasional information about products and services from us and our partners.